No bills since January 23, 2007

April 2007:

• Called Enmax on April 4, 2007 (talked to Tabitka) to ask them where our bill is from the period of January 23 – current is and was advised yet again that they are having system issues
  
• We advised that we will be going out of the country for a month and would like to know what we should do as we do not want our electricity and gas shut off as a result of nonpayment. Tabitka told us to make a “small” payment as it would cover us until we get back which we said our last billed showed $809.53 – would she think that’s a “small” bill? No response.
  
• She informed us that we haven’t made any payments on our account since January in which we quoted her all the dates and amounts we have made payments. Tabitka then advised us that they didn’t receive the payments which we told her she should look further into our account which she then informed us that she can now see the payments
  
• Asked what the balance is and she provided us with a balance of $579.88 which we advised her that was the amount from a February bill for the period of December 22, 2006 – January 18, 2007 – one of the 3 bills we received within a 1.5 month span
  
• Tabitka then advised us that the balance is around $300 (which apparently she can now see). We asked her to get a supervisor to contact us back and we are now awaiting to hear back from a supervisor by April 5, 2007 before 2:00 pm