April 23/07 & haven't received reprint of bill from April 10/07

April 23, 2007:

• Still have not received the bill that was supposedly been printed on April 10, 2007 and mailed out. It has been 13 days since the bill was “printed” as indicated by Ed
  
• Contacted Enmax and talked to Mike on April 23, 2007 at 8:43 pm. Mike verified that the bill was sent on April 10 to the correct address but cannot explain why we haven’t received the bill. Mike input a request to have bill faxed to 441-7141. Mike informed there are no other solutions to track our bill and offered E-billing which we specified that we do not wish to be on e-billing as we don’t even receive our monthly bill prints consistently now. What difference would it make online? Mike also verified that there is a “no penalty” setting on our account; therefore, we can take as long to pay as we wish without penalty charges
• Also sent Kevin Brown @ Enmax an email asking for a status update on our inquiry of April 5/07 as we haven't had a reply