January 2006:
Finally received first bill after switching over to Enmax in August of 2005. Issues:
- When we called in September 2005, we were informed the address was entered wrong so it went to a non-existing home. We asked them how come no one called us as the phone numbers were correct but we didn’t receive a reply
- The address was updated and we were still not receiving a bill. Called back in October 2005 and was advised that it was sent out. We asked what the address was and again, it was wrong. Now our bill is going to someone else’s house down the street. Changed our address yet again and was told that we should be getting our bill
- Called again in November 2005 and was advised that it takes awhile to receive our bill as we were transferring from Atco Gas. We asked them what the previous month’s bills were then if it takes awhile to transfer. Again, we received no response to our inquiry. Was advised that our bill shouldn’t be so “big” so to “not worry” about it. We advised Enmax that we were still receiving Atco Gas bills and we’re paying that but would like to know where our bills went to considering the time it’s taking to transfer over to Enmax. All we were told was to continue paying Atco Gas
- We called in December 2005 and advised Enmax that we were very frustrated with the service. Signed agreement in August and it has been 4 months since we’ve actually received a bill. Again, was told there was error in address and the bill isn’t a “big deal” so to continue to pay Atco Gas. This time they advised us that there is a problem with the systems so it’s taken a long time to transfer. We expressed our concerns of how large our bill would be as it is winter. According to Enmax, it was “small.” When we asked how much, they couldn’t provide us an estimate as the system doesn’t allow them to do this.
