Received bill with penalty charges in April for Feb/March 2006 billing

April 2006:

• Received bill for the period of February 21 – March 23, 2006 for $789.46
  
• Now charged late penalty fees of $9.14 even though we were advised in March that we’re on a payment plan and as it was Enmax’s error for not providing us a bill in time, all late charges would be waived
  
• Called and talked to Rahim on April 5, 2006 about the issue and he had waived it and advised us that it won’t happen again. We advised him that we were making another $400 payment as per the arrangements in March 2006 (payment was made on April 9, 2006)

Late bill received in March for January 25 - February 21, 2006 period

March 2006:

• Received bill for the period of January 25 – February 21, 2006 for $681.22
  
• We called (talked to Sherry) to advise Enmax that as they took so long to provide us with a bill, it is now very difficult for us to pay that large amount in one payment so payment arrangements were made. We agree to pay $400 by March 17, 2006 which we paid on March 7, 2006. Balance of $281 plus the current monthly amount of future bills would be added together and we would continue to make $400 payments until it is clear

Paid first bill in February 2006 for period of December 21/05 - January 25/06

February 2006:

• Paid first bill from Enmax for the period of December 21, 2005 – January 25, 2006
  
• Noticed that we were charged late penalty fees for a bill we haven’t received in over 4 months so we called in and was credited $0.90. Asked them how come the bill is so small because it’s winter. Was advised there’s a problem with the system and aren’t we happy it’s a small bill? We were quite frustrated and upset by this comment because we were very aware that there would be a large bill at some point

First bill since August 2005 with issues dating from September - December 2005

January 2006:
Finally received first bill after switching over to Enmax in August of 2005. Issues:

• When we called in September 2005, we were informed the address was entered wrong so it went to a non-existing home. We asked them how come no one called us as the phone numbers were correct but we didn’t receive a reply
  
• The address was updated and we were still not receiving a bill. Called back in October 2005 and was advised that it was sent out. We asked what the address was and again, it was wrong. Now our bill is going to someone else’s house down the street. Changed our address yet again and was told that we should be getting our bill
  
• Called again in November 2005 and was advised that it takes awhile to receive our bill as we were transferring from Atco Gas. We asked them what the previous month’s bills were then if it takes awhile to transfer. Again, we received no response to our inquiry. Was advised that our bill shouldn’t be so “big” so to “not worry” about it. We advised Enmax that we were still receiving Atco Gas bills and we’re paying that but would like to know where our bills went to considering the time it’s taking to transfer over to Enmax. All we were told was to continue paying Atco Gas
  
• We called in December 2005 and advised Enmax that we were very frustrated with the service. Signed agreement in August and it has been 4 months since we’ve actually received a bill. Again, was told there was error in address and the bill isn’t a “big deal” so to continue to pay Atco Gas. This time they advised us that there is a problem with the systems so it’s taken a long time to transfer. We expressed our concerns of how large our bill would be as it is winter. According to Enmax, it was “small.” When we asked how much, they couldn’t provide us an estimate as the system doesn’t allow them to do this.

Signed Agreement August 25, 2005

Signed Residential Energy Plan Agreement stating Electricity would be at a rate of $0.075/kWh and a 5-year Natural Gas with a flow thru rate/GJ