Received bill with penalty charges in April for Feb/March 2006 billing

April 2006:

• Received bill for the period of February 21 – March 23, 2006 for $789.46
  
• Now charged late penalty fees of $9.14 even though we were advised in March that we’re on a payment plan and as it was Enmax’s error for not providing us a bill in time, all late charges would be waived
  
• Called and talked to Rahim on April 5, 2006 about the issue and he had waived it and advised us that it won’t happen again. We advised him that we were making another $400 payment as per the arrangements in March 2006 (payment was made on April 9, 2006)