Received bill with late penalty fees again

May 2006:

• Received bill for the period of March 23 – April 21, 2006 for $685.30
  
• Again, we were charged for late penalty fess of $3.22 and the $9.14 weren’t credited back to our account from April’s bill
  
• Called and ended up talking to Kerry (supervisor) as Sherry was fired. Kerry advised us that he will reverse $12.36 in late penalty fees and we told him that we would pay $400 as per our arrangement (payment was made on May 8, 2006)