December 2006 - 2 billing cycles missed now

December 2006:

• We still didn’t receive a bill from Enmax for the October – December period (now it is 2 billing cycles we have missed)
  
• Called and was advised yet again that Enmax didn’t receive the meter readings from Epcor in which we advised them that it was done on a monthly basis
  
• Was then advised that they couldn’t print our bill as they are now having printing issues (first it was meter readings not received, now it’s printing issues??) Asked them when we should be receiving a bill, we were advised that they would be able to send us out one within a few days once the system is working again
  
• We asked to have a breakdown of our readings and to have them sent to us. Enmax will do so
  
• We asked for an estimate of bill and again was advised that they couldn’t provide us with one but we should just make a payment anyways
  
• We were then asked if we wanted to change over to Easymax instead of our current plan. We asked them if that would mean we would actually receive a bill or will we be having the same issues
  
• Enmax then advised us that the Easymax doesn’t have a contract whereas we do but didn’t address our issue of not receiving our bills. Instead, we are being solicited for another product
  We asked to speak with the billing department and was advised that they do not have any phones