November - billing issues again

November 2006:

• Didn’t receive a bill from Enmax so we called and was advised that Enmax didn’t get a meter reading yet from Epcor
  
• Again, we were told it was “no big deal” at which point we advised that it took us 7 months to get caught up from the previous year’s bills because of Enmax’s lack of service
  
• Went to ask Epcor when meter readings are done and was told our last reading was in October and it is done on a monthly basis
  
• We called Enmax back and advise them of this information and now we are told yes, they have received the reading but the bill hasn’t been printed yet as they are again having issues with the system
  
• Asked them if they could provide us with an estimate of how much the bill is and they are unable to do so but was advised that perhaps we should put $50 on it or something. Not knowing how much our bills were last year as we didn’t get our first bill until January, we feared that it would happen again where we wouldn’t be receiving our bill and when we do, it would take us another 7 months to complete paying it off; thus, creating another vicious cycle. We ended up talking to Bruce who provided us an estimate of $383.07.
  
• We made a payment of $400.00 on November 29, 2006 so it wouldn’t be such a “big” bill in December