Spoke too soon... Final Notice???

September 17, 2007:

• Received Final Notice Prior to Disconnection letter in mail
• Toby called Enmax and talked to Sabrina in Calgary to discuss
• Letter indicated that we are 60 days in arrears in our payments and last payment was made on July 31, 2007.
• Sabrina indicated the 60 days in arrears is on the basis that we didn’t make any payments in April 2007.
• Our records however indicated:
• April 24/07 – billing issue has already been escalated and we were in contact with Ed Isidro about why we haven’t received our April bill which was supposed to be printed on April 10, 2007
• Since January 2007, we have made payments:
  February 15, 2007 - $300
  March 22, 2007 - $400
  April – no payment as we were having issues of receiving bills and Ed Isidro was working on it
  May 1, 2007 - $300
  June 5, 2007 - $400
  July 30, 2007 - $400
  September 7, 2007 - $422.09 (full payment of bill as it caught us up to date).
• Asked that a manager call us back AFTER he/she reads our file
• Sabrina advised that a manager will contact him within 24-48 hours