Promises, promises

May 1, 2007:

• Waited to get a call back from Maria @ 11:00 am but no call was received
• Sent email to Maria and cc’d Rob & Kevin @ 12:30 pm
• Maria called at 12:40 pm and informed that the penalty has been removed. There was a correction to the system for penalty charges but our bill was printed prior to that so we were charged. It has been removed and going forward we shouldn’t be receiving any penalty charges. Still working on the GST issue. Advised that the GST is calculated by line item but it only takes into consideration the debit amounts and not the credit amounts. Maria has a meeting in the afternoon to discuss further and will call back either in the afternoon or first thing on Wednesday, May 2, 2007 morning
• Advised Maria that we’ll be making a payment of $300 of the $575.66 bill today. Going forward we will be making $300 payments monthly until we are all caught up in the billing
• Maria also advised that there will probably be another $50 credit to the account for the next bill to thank us for our patience while they sort through the billing system. Also advised that she will be monitoring our account for the next couple of months