April 5/07 & No bill since January 2007

April 5, 2007:

• Sent Kevin Brown (the VP of Information Technology) at Enmax an email with detailed list of events asking him for his assistance in directing it to the right people to have our issues resolved
• No supervisor contacted us so we contacted Enmax again on April 5, 2007 at 5:30 pm and talked to Jordan and asked to speak with a manager. According to Jordan, there is a credit balance of $136.77 as of April 5, 2007. Got disconnected before we were able to find out when our bill is to arrive
  
• Called back and talked to Adey. Unable to transfer to Jordan and unable to provide us with the next bill’s estimated time of arrival. Transfer to manager and on hold for 30 minutes. Was assured that we would get a call back before 9:00 pm
  
• Called back at 7:00 pm and transferred to manager, Blair who provided an ETA of a couple of weeks and he will apply a $50 credit to our next bill. Blair will look into getting Billing to provide us a quick-bill and leave message on cell phone by Friday, April 6, 2007 with either the amount or approximate amount. Blair will also put a note on the account for no late payment charges and no disconnect
  
• We informed him that we would be on vacation effective April 6 – 21, 2007